Member FAQs

Answers to the questions members ask most often. If your question is not answered here, please call us and our team will be happy to help.

Questions and answers

• Why is Allied contacting me?

  Allied works with health plans and healthcare organizations to help members receive certain healthcare services. If we contacted you, it may be regarding a service arranged through your health plan.

• How can I confirm that a call or message really came from Allied?

  If you are unsure about a communication you received, call us directly at 845-5-ALLIED (845) 525-5433. Our team can verify the communication before you provide any information.

• How do I schedule an appointment?

  If Allied contacted you regarding a healthcare service, you can use our online scheduling tool or call 845-5-ALLIED (845) 525-5433. Our team will help you with the next steps.

• Do I have to schedule online?

  No. Online scheduling is available for convenience, but you can always call us and speak with a member of our team.

• How long is an appointment?

  Appointment length depends on the service being completed. Our team will explain what to expect when your appointment is scheduled.

• Can a family member or caregiver participate?

  Yes. A family member or caregiver may participate when appropriate and with the member's permission.

• Are services available in my home?

  Certain services may be completed in your home. Availability depends on the service arranged through your health plan. Our team will explain your options when scheduling.

• Do I need anything for my appointment?

  Requirements vary depending on the service. If anything is needed, our team will let you know before your appointment.

• What if I need to change or cancel my appointment?

  Call 845-5-ALLIED (845) 525-5433 and our team will help you reschedule or cancel your appointment.

• Can I speak with someone in my own language?

  Yes. Call 845-5-ALLIED (845) 525-5433 and let us know which language you prefer. Our team will arrange support in your language.